FAQ
Welcome to Get Caffeinated! We're a small business with a big love for caffeine. Our journey began as a simple idea between mother and son, and we're excited to share our passion for unique caffeine products with you!
FREQUENTLY ASKED QUESTIONS:
Shipping & Delivery
What are your shipping times for different regions?
- For USA: 3-6 business days with a 72-hour processing time.
- International: Shipping times are longer and vary by destination.
Do you ship internationally?
- Yes, we’re thrilled to bring our unique caffeine products to caffeine lovers worldwide!
Do you offer expedited shipping options?
- Yes, we use USPS and UPS for those who need their caffeine fix a bit faster.
What are your shipping rates?
- Regular shipping: $5.99.
- Free shipping on orders over $100.
What is your return/exchange policy?
- We offer a simple 100-day return policy! More details can be found here.
Product Information
What types of coffee, tea, and other caffeine products do you offer?
- We sell anything and everything caffeine! From teas and coffees to energy drinks, mints, and chocolates. We have something for students, workers, athletes, and everyone in between!
Do you have any specialty or unique products?
- Absolutely! Our mystery boxes are a hit. They include a curated selection of unique caffeinated goodies you won’t find every day.
Are your products organic, fair trade, or sustainably sourced?
- It depends on the brand. We strive to offer a variety of options to suit all preferences!
Do you offer any caffeine-free or decaf options?
- We offer low caffeine products, but currently no decaf options.
Ordering & Payment
What payment methods do you accept?
- We accept most major payment methods for your convenience!
Do you offer subscription services or bulk order discounts?
- We’re working on a subscription box, so stay tuned! For bulk orders, please contact us through our contact page.
How can customers track their orders?
- You can track your order through the email you used to place it. Your tracking number should arrive within 72 hours of your purchase!
Customer Support
What is your customer service contact information?
- Reach out to us at michael@getcaf.com, through our contact page, or via our friendly chatbot.
What are your customer service hours?
- As a small business, we don’t have set hours yet, but we’ll get back to you as soon as possible!
Miscellaneous
Are there any allergens in your products?
- This depends on the product. Please check the product details for specific information.
Thank you for supporting our small business! We’re excited to share our love for caffeine with you.